24x7x365 Monitoring & Automated Reporting |  |
Microsoft® Application Support |  |
Unlimited Remote Control Support for Microsoft® Applications |  |
Unlimited Phone Support for Microsoft® Applications |  |
Online Asset Management |  |
Online Ticket Support System |  |
Online Software License Management |  |
Advanced Desktop Optimization & Management |  |
Anti-Virus & Anti-Spyware Management |  |
VPN Client Management |  |
Software Patch Management for Microsoft® Applications |  |
24×7 Remote Emergency Support |  |
Phone & Tablet Email Configuration |  |
Unlimited Phone Support for All Applications |  |
Unlimited Remote Control for All Applications |  |
Managed Anti-Virus & Anti-Spyware Software Included (subject to OS installed) |  |
Operating System Upgrade Labor (new or same machine) |  |
Hard Drive Imaging Included * (NAS required) |  |