| 24x7x365 Monitoring & Automated Reporting |
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| Microsoft® Application Support |
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| Unlimited Remote Control Support for Microsoft® Applications |
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| Unlimited Phone Support for Microsoft® Applications |
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| Online Asset Management |
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| Online Ticket Support System |
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| Online Software License Management |
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| Advanced Desktop Optimization & Management |
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| Anti-Virus & Anti-Spyware Management |
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| VPN Client Management |
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| Software Patch Management for Microsoft® Applications |
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| 24×7 Remote Emergency Support |
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| Phone & Tablet Email Configuration |
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| Unlimited Phone Support for All Applications |
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| Unlimited Remote Control for All Applications |
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| Managed Anti-Virus & Anti-Spyware Software Included (subject to OS installed) |
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| Operating System Upgrade Labor (new or same machine) |
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| Hard Drive Imaging Included * (NAS required) |
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