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SIBERGEN Suppliers

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Workstation Coverage Includes:

24x7x365 Monitoring & Automated Reporting
Microsoft® Application Support
Unlimited Remote Control Support for Microsoft® Applications
Unlimited Phone Support for Microsoft® Applications
Online Asset Management
Online Ticket Support System
Online Software License Management
Advanced Desktop Optimization & Management
Anti-Virus & Anti-Spyware Management
VPN Client Management
Software Patch Management for Microsoft® Applications
24×7 Remote Emergency Support
Phone & Tablet Email Configuration
Unlimited Phone Support for All Applications
Unlimited Remote Control for All Applications
Managed Anti-Virus & Anti-Spyware Software Included (subject to OS installed)
Operating System Upgrade Labor (new or same machine)
Hard Drive Imaging Included * (NAS required)

Server Management Details

Includes PACKAGE
24x7x365 Monitoring & Automated Reporting
Service Availability Monitoring
Event Log Monitoring
Log File Maintenance
Drive Space Monitoring
Backup Monitoring
Printer Queue & Availability Monitoring
Server Patch Management
Unlimited Phone Support
Unlimited Remote Control Support
User Account Administration
File Sharing Permission Administration
Security Administration
Anti-Virus & Anti-Spyware Management
Updates / Upgrades / Add-Ons / Patches for All Applications
Managed Anti-Virus Software Included (subject to OS installed)
Operating System Upgrade Labor
Project Labor for Covered Equipment
OS Patches Done After Hours or on Weekends to Minimize Network Downtime Included