Outsource Your Help Desk

We Offer Around The Clock 24/7, On Demand Customer Support

Or Sign Up With Our Service Today.



Outsource Your Helpdesk Today!

Our Team Of Talented Engineers, Managers And Agents
Are Available To Answer Your Tickets 24/7

24/7 Support

Our support team is available 24hrs a day including holidays and weekends.

Customer Service

We strive to provide an excellent customer service and experience. Frequent quality response checks across all clients ensure our agents are getting the feedback needed to improve on an one-on-one basis.

Flexible Pricing

Our support plans are built to be conveniently scaled as your needs increase.



Our Services Connect To Your Existing Help Desk

Always Be Aware Of What’s Happening. Our Experts Can Answer
Your Tickets From Your Existing Help Desk.






Helping Businesses Grow And Expand

Your Business Needs The Latest Technology. We Can Get
You There Without The High Cost!



10 K

Solutions Implemented
Who Answers My Tickets?
Our team of dedicated agents answers your tickets, with regular reviews by our lead engineer and engineer manager.

80 K

Systems Managed
How can I track my tickets?
All of our agents’ activity is recorded in your help desk. In addition, you can track everything on our client dashboard.

10 K

Clients
How Do I Start?
After our initial contact, we conduct an initial support meeting with you and your team where we will discuss your needs. After this first session, we will schedule periodic meetings where we will learn about your business, your customers and your needs.


Other Services We Offer

Cloud Services

E-Mail & Collaboration Services

Directory Services

Infrastructure


Design Services

Data Protection

Networking Services

Migration Services



24/7 On Demand Service & Support

Our price model is built with flexibility in mind. We know your business is dynamic so our plans can easily be adjusted as your needs change. All plans include a comprehensive support package with 24/7 support.



How do i get started?

After our initial contact, we will conduct an initial support meeting with you and your team where we will discuss your needs. After this first session, we will schedule periodic meetings where we will learn about your business, your customers and your needs.

Is Help Desk Outsourcing right for my business?

While every business is different, in our experience if you’re looking to cut IT costs while allowing your current IT team to invest their time in growing your business instead of putting out fires, SiberDesk is the right decision to your business. We cater to business of all sizes! Whether you are enterprise, medium or even a small business, we have a solution that is right for you.

What level of engineers will be answering our calls?

We have a team of certified engineers and agents ready to answer all level I, II and III incidents. Each team has a team lead and an engineer manager who will be overseeing the entire response operation. Our team of experts participates in ongoing training sessions to ensure they are always up to date with all industry changes.

How Do I Know SiberDesk has the level of expertise my business needs?

We have a team of certified engineers and agents ready to answer all level I, II and III incidents. Each team has a team lead and an engineer manager who will be overseeing the entire response operation. Our team of experts participates in ongoing training sessions to ensure they are always up to date with all industry changes.

How does SiberDesk understand how my business works?

Upon sign up, we will schedule a set of meetings with your team to learn how your business works, what are your unique needs and how to better answer your callers. We believe training is an ongoing process and will continue to have an open conversation with your team to ensure we are always up to date with how your business progresses.

How do your different response plans work?

We have developed a flexible price structure to the needs of business of all sizes.

We let you choose the number of responses you need a month and are able to scale it based on how your needs change. So, if you are having a product launch you can increase your plan and change it as the number of service requests decreases.

I already have a Help Desk solution, can these be integrated?

Absolutely! We can integrate your current Help Desk with SiberDesk so you can continue to run your customer support operation normally while giving you the freedom to assign to us the tickets you wish. Normally, we will request read only access. This allows us to get a full picture on how to develop support teams tailored to your specific needs.

How can I track SiberDesk’s responses?

All of our agents’ activity is recorded in your help desk. In addition, you can track everything on our client dashboard.