For MSP’s that require Priority support [1 hour rapid onsite support] we can offer a selection of plans to meet those requirements. We understand the importance of fast and professional response to outages, systems downtimes, virus attacks, data center outages etc. With our priority support packages you are routed to the top of our queue. We also provide a dedicated incident manager to ensure the situation is fully resolved and that a full RCA discovery is completed post incident.
Our Priority support packages for MSP’s are available for Managed Services providers that need to provide rapid 24/7 onsite support to their clients. We cover most of the major US cities with a network of 4000+ qualified engineers to assist.