Managed Voice Services

Managed Voice Services (MVS) is for Customers who require the highest level of Sibergen support and preferential response times.  MVS plans can be purchased for business phone systems, hosted VoIP, access control and surveillance cameras.

  • Unlimited voice labor M-F, 9X5 (per Sibergen terms)
  • Highest level of response times

Time & Materials

Time & Materials (T&M) support is for customers who rarely need assistance or do not want to purchase a Sibergen Block of Hours or Managed Voice Services Plan.  Service response times are provided on a best-effort basis.

Service Rates

Phone Technician $160/hour
Service Order Fee  $100
Expedite Fee  $100
(if service is required in under 2 weeks)

 

 

Other Fees/Policies

Minimum time on-site 1 hour
Minimum time remote   .5 hour
Travel time for on-site   $75
Minimum cable charge   $300
Overtime labor multiplier   1.5 times
Holiday labor multiplier  2.0 times
Overtime Minimum Hours      2
Holiday Minimum Hours      3

Blocks of Hours

For Customers who require Sibergen support on an occasional basis and want preferential response times, a Sibergen Block of Hours plan will fit your technology service needs.

Service Rates

Hour Block Cost/Hour Block Cost
5-Hour * $150/hour $750
10-Hour $135/hour $1,350
20-Hour $130/hour $2,600
40-Hour $125/hour $5,000

 

Other Fees/Policies

Minimum time on-site 1 hour
Minimum time remote   .5 hour
Travel time for on-site   .5 hour
Minimum cable charge   $300
Overtime labor multiplier   1.5 times
Holiday labor multiplier  2.0 times
Overtime Minimum Hours      2
Holiday Minimum Hours      3

How it works

When you are looking for a phone system or VoIP service, phone and computer cabling, access control or surveillance, you simply want 2 things – the company you call answers the phone, and they dispatch a knowledgeable technician timely to do the work.

Sibergen has been providing the best technology service available for almost 30 years.

*                We answer all calls with a live body during normal business hours

*                Over 95% of the work in South Florida is done by Sibergen employees

*                Services tickets are worked promptly and correctly the first time

Service Performance Tracked

Sibergen user ConnectWise, a cloud-based service management system, to manage all service requests.  This helps ensure that Sibergen completes all work timely and correctly.  Customers can request access to this system to create service requests or monitor the status of tickets.

Types of Service Plans

Sibergen has a service plan for everyone. From our entry level Time & Materials support, to Blocks of Hours and Managed Voice Services, sibergen has a plan to fit your requirements.

Service Time & Materials Block of Hours Managed Voice Services
Service Response Level 3 2 1
Service Order Fee $100 Waived Waived
Expedite Fee $100 Waived Waived
Labor Rates $160 $125-$150 $120
Unlimited M-F, 9X5 Voice Labor N/A N/A Included