Legal

Please email support@sibergen.com or open a ticket if you have any questions about the documents listed here.

Documents

Master Service Agreement (MSA)

  • Service Level Agreement (SLA)
  • Acceptable Use Policy (AUP)

Data Privacy & Data Security Agreement

Customer Firewall Appliance Policy

Acceptable Use Policy (AUP)

Privacy Policy

DMCA Notice

MacStadium IRS Tax Form W-9

MacStadium Sub-processors

Orka Third Party Code (v.1.3)

Technical & Organizational Measures (TOMs) – Security Services

Security & Certifications

Shared Responsibility Model: Private Cloud

Shared Responsibility Model: Orka

MacStadium – SOC 3 Report

Macstadium – ISO 20701 Certificate

Macstadium – ISO 20717 Certificate

MacStadium – ISO 27018 Certificate

MacStadium – Privacy Shield Certification

The following certifications for Atlanta and Las Vegas data centers available upon request and non-disclosure agreement:

Atlanta – ISO 27001, SSAE 16, SOC 1, SOC 2, SOC 3, PCI, OIX-2, HIPAA
Las Vegas – ISO 27001, SOC 1, SOC 2, SOC 3, PCI, HIPAA

Customer Forms

Firewall Change Request Form

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