Cable & Network Solutions

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	Includes PACKAGE
24x7x365 Monitoring & Automated Reporting
Service Availability Monitoring
Event Log Monitoring
Log File Maintenance
Drive Space Monitoring
Backup Monitoring
Printer Queue & Availability Monitoring
Server Patch Management
Unlimited Phone Support
Unlimited Remote Control Support
User Account Administration
File Sharing Permission Administration
Security Administration
Anti-Virus & Anti-Spyware Management
Updates / Upgrades / Add-Ons / Patches for All Applications
Managed Anti-Virus Software Included (subject to OS installed)
Operating System Upgrade Labor
Project Labor for Covered Equipment
OS Patches Done After Hours or on Weekends to Minimize Network Downtime	Included

24x7x365 Monitoring & Automated Reporting
Microsoft^® Application Support
Unlimited Remote Control Support for Microsoft^® Applications
Unlimited Phone Support for Microsoft^® Applications
Online Asset Management
Online Ticket Support System
Online Software License Management
Advanced Desktop Optimization & Management
Anti-Virus & Anti-Spyware Management
VPN Client Management
Software Patch Management for Microsoft^® Applications
24×7 Remote Emergency Support
Phone & Tablet Email Configuration
Unlimited Phone Support for All Applications
Unlimited Remote Control for All Applications
Managed Anti-Virus & Anti-Spyware Software Included (subject to OS installed)
Operating System Upgrade Labor (new or same machine)
Hard Drive Imaging Included * (NAS required)