
Includes PACKAGE | |
24x7x365 Monitoring & Automated Reporting | ![]() |
Service Availability Monitoring | ![]() |
Event Log Monitoring | ![]() |
Log File Maintenance | ![]() |
Drive Space Monitoring | ![]() |
Backup Monitoring | ![]() |
Printer Queue & Availability Monitoring | ![]() |
Server Patch Management | ![]() |
Unlimited Phone Support | ![]() |
Unlimited Remote Control Support | ![]() |
User Account Administration | ![]() |
File Sharing Permission Administration | ![]() |
Security Administration | ![]() |
Anti-Virus & Anti-Spyware Management | ![]() |
Updates / Upgrades / Add-Ons / Patches for All Applications | ![]() |
Managed Anti-Virus Software Included (subject to OS installed) | ![]() |
Operating System Upgrade Labor | ![]() |
Project Labor for Covered Equipment | ![]() |
OS Patches Done After Hours or on Weekends to Minimize Network Downtime | Included |
24x7x365 Monitoring & Automated Reporting | ![]() |
Microsoft® Application Support | ![]() |
Unlimited Remote Control Support for Microsoft® Applications | ![]() |
Unlimited Phone Support for Microsoft® Applications | ![]() |
Online Asset Management | ![]() |
Online Ticket Support System | ![]() |
Online Software License Management | ![]() |
Advanced Desktop Optimization & Management | ![]() |
Anti-Virus & Anti-Spyware Management | ![]() |
VPN Client Management | ![]() |
Software Patch Management for Microsoft® Applications | ![]() |
24×7 Remote Emergency Support | ![]() |
Phone & Tablet Email Configuration | ![]() |
Unlimited Phone Support for All Applications | ![]() |
Unlimited Remote Control for All Applications | ![]() |
Managed Anti-Virus & Anti-Spyware Software Included (subject to OS installed) | ![]() |
Operating System Upgrade Labor (new or same machine) | ![]() |
Hard Drive Imaging Included * (NAS required) | ![]() |