IT Service Desk Support Whenever You Need It
An Outsourced IT Service Desk may be just what you need if your company works with technology somehow: a single point of contact (SPOC) which may be used by both your clients and the departments within your organization. Outsourcing an IT Service Desk does make sense from a cost and client satisfaction perspective. Typically, the service desk is the primary point of contact between the service provider and users. The service desk is the one point of contact that users have with their service provider for day-to-day activities.
SIBERGEN Technologies has the flexibility to solve problems that are both internal and external to your organization. No matter how big or small your business, we have the expertise to help. We’re here for you day or night with 24/7 service desk support. Additionally, we provide level 1 and 2 escalation paths so that your highest priority issues get fixed first. With the Outsourced IT Helpdesk from our company, you will be impressed by the speed and efficiency with which our engineers solve your problems. Our service desk typically carries a broad scope and is designed to be the central point of contact for all IT issues. Undoubtedly, the service desk plays a crucial role in integrating business processes with the technologies and broader service management infrastructure.