IT Service Desk Support Whenever You Need It

An Outsourced IT Service Desk may be just what you need if your company works with technology somehow: a single point of contact (SPOC) which may be used by both your clients and the departments within your organization. Outsourcing an IT Service Desk does make sense from a cost and client satisfaction perspective. Typically, the service desk is the primary point of contact between the service provider and users. The service desk is the one point of contact that users have with their service provider for day-to-day activities.

SIBERGEN Technologies has the flexibility to solve problems that are both internal and external to your organization. No matter how big or small your business, we have the expertise to help. We’re here for you day or night with 24/7 service desk support. Additionally, we provide level 1 and 2 escalation paths so that your highest priority issues get fixed first. With the Outsourced IT Helpdesk from our company, you will be impressed by the speed and efficiency with which our engineers solve your problems. Our service desk typically carries a broad scope and is designed to be the central point of contact for all IT issues. Undoubtedly, the service desk plays a crucial role in integrating business processes with the technologies and broader service management infrastructure.

24/7-Service-Desk

How Our Outsourced IT Service Desk offers help in saving your time and money?

The primary role of our service desk is to facilitate you by helping in saving your time and money in different ways. The primary function of our IT Services desk services in Coral Spring, Florida is to provide a point of contact between service management and the end-user for monitoring and addressing issues and requests and facilitating communications between the departments. A service desk’s responsibilities often extend beyond these core functions. It keeps track of change requests, maintains third-party support contracts, manages software licenses, and assists with problem management.

Ready for a change? Try our outsourced IT service desk!

Find out more

Optimize Your IT Team’s Workload

Our IT Service Desk relies on management and reporting functions in order to maximize operational costs, detect issues before they become serious (significant incidents), and maintain high levels of user satisfaction. We have a stable and secure networking infrastructure accompanied by 24/7 support frees your internal IT staff from being bogged down with service desk tickets, which then leaves them free to focus on strategically essential tasks that serve your business goals. Outsourcing your IT service desk in Coral Spring, Florida may be the best strategic move you make all year. In this way, it will help you in optimizing your IT Team’s workload.

24/7-Service-Desk

Managed helpdesk and IT Consulting Endpoint Management play crucial roles in management functions by providing service desk managers with a holistic view of their operations and data in order to make informed decisions. This includes the following essential managing and reporting features:

  • The capability to handle major incidents
  • The dashboards provide information regarding Service Performance and Availability
  • Reports on agent performance
  • Analytics about Known Issues

The video below offers more information on the benefits of outsourcing your help desk to us today.

Contact Us To Set Up Your 24/7 Service Desk Today!

Please send us a message below. Our team usually responds within 2 hours. If you want to get assistance, please call our client care team at 1.888.820.8548.