IT Service Management is a strategically oriented way for delivering, designing, managing and improving the way information technology is used within an organization. It provides complete framework for the proper functioning of the technology so that organization can meet its business objectives.
IT service management operates within the following frameworks:
COBIT: It is a framework within which IT management service providers streamline the governance and management practices of the business through effective monitoring, implementing management practices. It is a toolset that allows the managers to curtail the gap between technical use, business risks and control requirements, and ensure regulatory compliance.
Microsoft Operations Framework: It is a series of 23 documents that guide IT professionals to manage and implement cost effective services like MOF, ITIL from its conceptualization to its replacement and retirement. It aims at organizing IT management in a way that businesses can control the IT systems solely relying on it.
Six Sigma: It is a framework for managing IT services. Developed by Motorola, it provides extensive services that range from collecting of the data, preparing reports, analyzing results with effectiveness. The frame aims to reduce any shortcomings or faults in products or services.
ISO 20000: It is a standardized framework that illustrates the necessary requirements for an ITSM system. Though this standard was created by the British Standard Institute to highlight best practices, it also provides support to other frameworks like Microsoft’s Operations Framework.
TOGAF(The Open Group Architecture Framework). It helps the companies to organize and administer the implemented software technology to increase the operational efficiency. Any business or organization can use it as per his requirements to develop and enterprise architecture.
The TOGAF was developed and now is being maintained by The Open Group. It makes sure that there is a standard language, saves organization’s time and money by effectively utilizing the resources and achieving ROI.
ITIL (Information Technology Infrastructure Library): It is a framework that utilizes IT as per the business needs. ITIL v3 is very popularly framework, having five parts: “Strategy, Design, Transition, Operations and Continual Service Improvement.” ITIL was developed in 1980’s as there was a requirement for the best practices and since then it has been in use as a standard framework by many businesses all over the world. Now it is being maintained and developed by Axelos, in a joint venture with a U.K Cabinet Office and Capital PLS.
Through these frameworks, IT management service is providing comprehensive services to the businesses and helping them to devote their time on other operational activities.